Customer Services

Making A Purchase

Making a purchase couldn't be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for the few details that we need to be able to satisfy the order. You will be taken to a secure page where you can make payment for your goods.

Shipping And Handling

We aim for 24-48 hours on orders placed before 12pm. (excluding bank holidays and weekends).

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from within the European Union, 20% VAT is included.

Cancelling an order

Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days of delivery.

To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within 7 working days of the date that the items were delivered. We request that you email us at sales@easyhygiene.co.uk to tell us that you are returning goods before you send them. 24 hours advance warning is required for returns. The return address is:

Hygiene Services Yks Ltd, Emley Business Park, Leys Lane, Huddersfield, HD8 9QY, United Kingdom

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.